Purchased drill through discounttoolmall in May 2010. I go to register it on the Bosch website ([...]) and the registration process fails. I then proceed to call Bosch and they tell me that I could not register it on the website because the serial number is two years old!! There is absolutely nothing wrong with it and it is indeed new. However, how many updates have there been to this product in two years? Per conversation with the Bosch representative, she could not confirm if any changes have been made to the drill in this time frame. Time will tell I suppose. I filled out the registration card, enclosed a copy of my receipt, and mailed it off to Bosch.
While on the phone with the representative I stated that there was one screw missing on the cover plate to access the brushes. It looks as if this was left out at the factory since there are no tapped thread marks visible in the main body housing. The representative promptly had a parts list pulled up on her computer and said this screw would be mailed out to me immediately. Now that is customer service. I was fully expecting to drive across town to an authorized repair center to obtain a $0.60 screw.
This is my first cordless product and must say that I enjoy not dragging an extension cord all over the place. The feel of the drill is excellent and has great balance to it. It's a little bigger than I expected especially with the larger battery pack. I'll be curious to see what kind of life expectancy I can get out of these batteries. Look forward to putting it to good use.
(19 customers reviews)
Customers Rating=4.5 / 5.0
More Detail For Bosch 18636 02 36 Volt Litheon Hammer Drill
- 36-volt hammer drill/driver with a ratcheting, carbide-tooth single sleeve 1/2-inch chuck
- Unibody Powertrain construction keeps the gearing-inch alignment for power and durability
- Metal reinforced collar; Durashield housing designed to withstand real-world work conditions
- Includes 1 double-ended bit, Litheon fast charger, 2 Litheon 36-volt batteries, 360-degree auxiliary handle, carrying case
- Weighs 7.2-pounds with FatPack batteries (without assist handle); 3-year manufacturer-foots warranty
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